Terms and Conditions

Your satisfaction is our priority.  In order to provide an excellent customer experience we would like you to read and understand the following. 

The company you are contracting with is the New Forest Language School ("NFLS").  Please address any queries to us at the company's address or contact us on info@nfls.co.uk. 

The use of our website and/or an enrolment on any course implies your agreement to our terms and conditions. If you are under 18 we cannot accept your order and by submitting an enrolment in respect of yourself or any third party you confirm that you are over 18.

Terms & Conditions

1.        Definitions

1.1  In these terms and conditions the following words have the following meanings:

"Course" means the English language programme(s) offered by NFLS

"Force Majeure Events" means events arising  which are beyond the control of NFLS including (but not limited to) war, terrorism, riot, natural or manmade disaster, pandemics, fire, adverse weather, technical problems, breakdowns, closure or congestion at airports or ports or industrial dispute.
Student" means the participant on the Course

"NFLS" means New Forest Language School

"You" or "Your" mean the person contracting with NFLS, who may be the Student or the parent or guardian of the Student

2.  Booking & Payment

2.1   You must complete and sign the enrolment and Declaration and Consent forms and send these to NFLS.  Once we have received these, You will be sent confirmation of a place on the Course and an invoice showing the course fees and the deposit.

2.2  The deposit is payable immediately upon receipt of the invoice and will not be refunded under any circumstances, unless we have to cancel the Course due to low numbers of students or other unforeseen circumstances.

2.3  The balance and any transfer costs will be invoiced eight weeks prior to the start date of the Course and must be paid by the date specified on the invoice.  Should the balance fail to reach NFLS six weeks before the start of the course, the right is reserved to cancel the booking without any refund of the deposit.  If Your application is received fewer than ten weeks before the start date of the Course You will be invoiced for the full amount due.

2.4  All payments must be paid in GBP Sterling and all cheques must be drawn on a UK clearing bank. All other kinds of payments will incur charges which will be Your responsibility.

3.  Cancellation

3.1  All enrolments are non-transferable but may be cancelled or postponed provided that written notice of the request to cancel or postpone the enrolment is received by NFLS prior to the start of the Course.

3.2  In the case of cancellation, the following charges will be applied:

a)     notice less than 14 days before the start date: 100% of the Course fees;

b)     notice received within 14 to 30 days before the start date: 50% of the Course fees,

c)     notice received more than 30 days before the start date: the deposit.

3.3  Once a Course has started, no refund will be given.

3.4  If an enrolment is postponed, You will be responsible for any charges or costs incurred by NFLS as a result of the postponement. 

3.5  If the Course is cancelled by NFLS You will have the options of:

a)  enrolment on an alternative course. Where the cost of the alternative course is lower, NFLS will refund the difference to You; or

b)withdrawing from the booking and accepting a full refund of all monies paid to NFLS.

3.6   NFLS cannot accept responsibility for medical expenses, loss of property or costs in the event of cancellation

4.  Course details

4.1  All information and advice given by NFLS  relating to travel arrangements, tourist attractions etc are given in good faith and no warranties are given in relation to these.

4.2  NFLS makes every effort to provide the course programme as advertised but reserves the right to waive or adjust the specifications of the course without prior notification.

4.3  NFLS is not liable or responsible for any elements of the course or trip which are considered to be Your own arrangement and which are not included in the Course package.

5.  Insurance

5.1   No liability will be accepted by NFLS or its employees, sub-contractors or agents or any third parties for your failure to obtain insurance. It is a condition of attendance on an NFLS course that all participants have sufficient travel, medical and personal liability insurance which covers them against cancellation charges, medical costs, repatriation, and loss of money or personal belongings, personal injury claims and claims against third parties. It is the student's (for young learners, the parents' or guardians') responsibility to take out personal insurance against such risks.

5.2  Evidence of insurance must be supplied to NFLS before arrival at the course. Please ensure that the Student brings all necessary insurance documents with them.

5.3  NFLS carries full liability insurance and consumer protection provided through International Insurance Company of Hannover Limited, although cover is not extended to the negligence or omission of any participant towards another participant.

6.  Health and Safety

6.1  You must report on the enrolment form any mental or physical illness, allergy, disability or condition that might interfere with the Student's ability to successfully participate in the programme, that may impact the health or well-being of any other student or staff member or that may require monitoring, treatment or emergency intervention of any kind during the Student's anticipated period of enrolment.

6.2  NFLS must be notified of any changes to health given at the time of booking.  NFLS reserves the right to terminate a Student's enrolment if the Student's participation on the Course represents a risk to their own health and safety and well-being or to the health and safety and wellbeing of other students or staff. No refund will be given in this event and all cancellation costs or costs of repatriation will be Your responsibility.

6.3  In the event of a serious accident or illness, NFLS will inform You or Your appointed representative and, for this purpose, it is essential that You provide an emergency contact address and telephone numbers. You should note that in the event of accident or illness, Your authority is required before any medical, surgical or dental treatment can be given. Your consent is therefore required on the Declaration and Consent Form.

7.  Student obligations

7.1  Students are required to:

a)     accept the authority of any decision of the employees, representatives, agents and local coaches of NFLS;

b)     at all times strictly comply with the laws and customs of the country in which the Course is held.

c)     behave sensibly, appropriately and reasonably at all times and show proper consideration for other people.

d)     attend all lessons and participate in the extra-curricular activities.

e)     refrain from smoking or consuming alcohol or non prescription drugs at any time while enrolled on the Course.

f)     refrain (if under 16) from leaving the Course Centre/Homestay Accommodation without adult supervision or written parental consent. Please note that on excursions, there may be a limited period of free time during which the Student may explore the area, go shopping or complete an activity when they will not be supervised.

g)     comply with any rules and regulations designed to assure their safety.

7.2  You are required to ensure that Students are aware of their obligations and will comply with these.  NFLS reserves the right to terminate the enrolment of and to repatriate any Student at any time at Your expense if they consider the Student to be in breach of their obligations or where the Student's behaviour is believed to be detrimental to the general welfare of NFLS, its employees or representatives or any other students.  In the case of termination and repatriation under this clause, no fees will be refunded.

8.  Liability

8.1  Any physical injury or other damage which is caused by:

a)     Your or a Student's own fault;

b)     a third party unconnected with the provision of the services by NFLS; or

c)     events which could not be foreseen or forestalled even in the event of all reasonable care being taken; or

d)     Majeure events

will be Your responsibility and no liability will attach to NFLS or its employees, agents or contractors.

8.2 NFLS or its employees, sub-contractors or agents are not liable or responsible for lost or damaged property.

8.3 The liability of NFLS or its employees, sub-contractors or agents to compensate You or a Student for any loss or damage is limited to a reasonable amount (having regard to such factors as whether the damage was due to a negligent act or omission), will not include indirect or consequential losses and in any event will not exceed the cost of the Course.   

8.4  Any provisions in these Terms and Conditions which seek to exclude or limit the liability of NFLS for breach of the terms implied by the Supply of Goods and Services Act 1982 shall not apply where You are a consumer.

9.  Complaints

NFLS trusts you will be fully satisfied with the courses and programmes that we offer, but if you have a complaint about our services please inform a director in writing before the date of departure from the Course. We aim to resolve any issues instantly, so we ask you to bring any problems to our attention straight away. Your complaint will be taken seriously, and NFLS will address it and respond as quickly as possible.

10. Photographs, video and DVD

     During the Course NFL or its employees or agents may take photographs and video footage, some of which may be incorporated into future publicity material. If You  do not wish the Student to appear in any promotional publications, you must indicate this on the Declaration and Consent Form.

11.  Data Protection

11.1  NFLS is registered under the Data Protection Act 1998.

11.2  NFLS'privacy policy is available at www.newforestlanguageschool.co.uk under Policies.

12   General

12.1 Prices, offers, terms and conditions may be withdrawn or changed at any time without notice.

12.2 If any of the legal requirements set out in this contract are inoperative or impractical, or become so after completion of the contract, the effectiveness of the remainder of the contact will not be affected.

12.3 Your use of the NFLS website and/or enrolment on a  Course will be deemed as your acceptance and agreement to them in full.

12.4 This contract will be governed by the law of England and Wales.

May 2011